Returns can be made within 15 days of purchase. If you have a receipt, you will receive a full refund. Restocking fees may apply. Missing a receipt or packing slip? You can exchange your item. However, you have only 7 days to return cellphones or other devices that require activation so be sure to double check your receipt for the full details. There are exceptions such as final sale merchandise or personalized orders. Contact info@dandahometheater.com for more info.